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Return & Refund Policy – CarrySit
We want you to be satisfied with your CarrySit purchase.
14-Day Right of Withdrawal
If you are purchasing as a consumer in the European Union or another jurisdiction providing an equivalent statutory right, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without having to provide a reason.
To exercise your right of withdrawal, contact:
Please provide:
- your full name;
- your order number;
- the product you wish to return;
- a clear statement that you wish to withdraw from the purchase.
We will provide you with the necessary return instructions.
Return Conditions
Returned products should be handled only to the extent reasonably necessary to establish their nature, characteristics and functionality.
Where permitted by law, the customer may be responsible for any reduction in value resulting from handling beyond what would normally be necessary to inspect the product.
Return Shipping Costs
Unless the product is defective, damaged, incorrect or otherwise non-conforming, the direct cost of returning a product is generally the customer's responsibility where permitted by applicable law.
Please contact us before sending any return.
Returns sent without prior communication may cause delays in processing.
Refunds
Once the returned product has been received and inspected, or once sufficient proof of return has been provided where legally applicable, we will process the applicable refund.
Refunds will normally be issued to the original payment method used for the purchase.
Your bank, card issuer, PayPal or other payment provider may require additional time before the refund appears in your account.
Original Shipping Costs
Where required under applicable consumer law following a valid exercise of the right of withdrawal, the standard outbound delivery cost will also be refunded.
Additional delivery costs resulting from the customer's choice of a more expensive shipping method than the standard option offered by CarrySit may not be refundable where permitted by law.
Damaged Products
If your product arrives damaged, please contact us as soon as possible at:
Please include:
- your order number;
- photographs of the damaged product;
- photographs of the packaging;
- a brief description of the issue.
Defective Products
If a product is defective or does not function as reasonably expected, contact us with your order information and clear evidence of the issue.
After reviewing the case, we will provide the appropriate remedy required by applicable law.
Incorrect Products
If you receive a different product from the one you ordered, contact us at:
Please include a photograph of the product received and your order number.
Legal Guarantee
Nothing in this Return & Refund Policy limits any mandatory legal guarantee or consumer rights applicable to defective or non-conforming goods.
EU consumers generally benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
Exchanges
If you wish to exchange a product, contact us first.
Availability of exchanges may depend on stock and the circumstances of the request.
Contact
CarrySit
Email: gadgetsimplyshop@gmail.com